The 20 biggest US airports ranked from worst to best for passenger satisfaction
JD Power determined the best US airports based on passenger satisfaction surveys, looking at factors like the ease of travel, food, and facilities.
Minneapolis-St. Paul International Airport has been named the top US airport for passenger satisfaction for the third consecutive year. The annual JD Power North America Airport Satisfaction Study ranked 20 mega airports across three categories based on passenger traffic. The study measured overall passenger satisfaction at US airports, with a segment average score of 617 on a 1,000-point scale.
The top airports were praised for their terminal facilities, airport staff, and departure experiences, among other factors. The study found that airport renovations can significantly improve passenger satisfaction, with high-ranking airports spending millions on capital improvement projects.
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