PTCL to install ConnectHear’s AI-powered sign language at customer centres
KARACHI: The country’s leading telecommunications and ICT services provider, Pakistan Telecommunication Company Limited (PTCL) has partnered with ConnectHear, a pioneering Pakistani accessibility technology company, to install SILA, ConnectHear’s AI-powered sign language agent across PTCL’s customer care centers starting from Karachi, Lahore and Islamabad. The initiative furthers PTCL’s…
Pakistan Telecommunication Company Limited (PTCL) has joined forces with ConnectHear, a leading Pakistani accessibility technology firm, to deploy SILA, an AI-powered sign language agent, at PTCL's customer service centers in Karachi, Lahore, and Islamabad. This collaboration is in line with PTCL's dedication to providing a more inclusive and accessible customer experience for individuals with diverse abilities.
By utilizing SILA, Deaf customers can express their concerns and needs through sign language, enabling direct interaction with customer service representatives without the need for an interpreter. This development is an extension of ConnectHear's previous collaboration with PTCL, focusing on enhancing accessibility for the Deaf and Hard of Hearing community.
Amad Khan, PTCL's Chief Marketing Officer, expressed enthusiasm about the partnership, highlighting their shared objective of ensuring connectivity enables everyone to participate. Khan emphasized that connectivity holds true value when it facilitates equal access and independence for all customers.
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