Nvidia rejects RTX 5090 warranty claim because the card's serial number faded
The owner said the GPU began suffering black-screen crashes and was sent to Nvidia for replacement. Before shipping the card, they noticed that the serial number printed on its metal bracket had become difficult to read. Read Entire Article
Nvidia is reportedly refusing to honor warranty claims for the RTX 5090 graphics card due to a faded serial number on the metal bracket, according to a Redditor who experienced the issue. The user, Willing-Avocado-4830, encountered black-screen crashes while using the Founders Edition graphics card under heavy load and sent it to Nvidia for a warranty repair.
After 30 days of no response, Nvidia denied the RMA claim, citing the unreadable serial number as the reason. The Redditor claims they had not altered the card since installation, and the fading serial number was not caused by any tampering. Several other users have reported similar problems in the Reddit discussion, suggesting that the metal bracket is prone to dust buildup, oxidation, and corrosion over time, which can affect the serial number's legibility.
Nvidia's policy on this matter remains unclear, with some users suggesting taking a photo of the packaging's serial number next to the graphics card's serial number to verify its authenticity.
Written by urgent.news from Tom's Hardware's reporting — not their text. Machine-written — may contain errors; check the original before relying on it.
This story
This is one outlet's version. Read the fullest account.
