KRA offers relief to taxpayers affected by September iTax downtime
The Kenya Revenue Authority (KRA) has announced relief for taxpayers who were affected by intermittent downtime of the iTax portal in September 2026. The taxman said it will waive penalties and interest that arose as a result of the system disruptions, which affected the normal functioning of some return filing and payment services. In a […]
The Kenya Revenue Authority (KRA) has announced relief measures for taxpayers impacted by intermittent downtime of the iTax portal in September 2026. KRA will waive penalties and interest resulting from the system disruptions, which affected return filing and payment services. The waiver will apply to penalties and interest accrued during verified downtimes in September.
However, penalties and interest unrelated to the iTax disruptions may still apply according to existing tax rules. The waiver is in line with Section 89(5A) of the Tax Procedures Act. KRA recognized the inconvenience caused by the disruptions and thanked taxpayers for their patience. Taxpayers will not need to separately negotiate the waiver.
KRA will implement the waiver by verifying the periods of system downtime and waiving qualifying penalties and interest. Taxpayers are expected to continue meeting their tax obligations using available KRA services. For clarification or assistance, taxpayers can contact KRA's Contact Centre or seek help through the official email support channel.
Written by urgent.news from People Daily Kenya's reporting — not their text. Machine-written — may contain errors; check the original before relying on it.
