Half of Investment Platforms Need More Automation
Money can trade in seconds, yet investors may still wait days to receive it. That gap can make a fast digital platform feel surprisingly slow at the exact moment a customer wants access to cash. “The Power of Now: Moving Money at the Speed of Life: Investment Firms’ Payout Gap” draws on a survey of […] The post Half of Investment Platforms Need More Automation appeared first on PYMNTS.com .
Investment platforms must accelerate payouts to stay competitive, according to a new study. Only half of the surveyed U.S. investment firms believe automation will close the payout gap within a year, despite a clear need for faster cash flow. The report, "The Power of Now: Moving Money at the Speed of Life: Investment Firms' Payout Gap," reveals that delays in payouts can frustrate investors, increase service requests, and raise compliance risks.
Larger firms face unique challenges such as disputes and escalations, while smaller firms grapple with check preferences and high-value transfers. Mid-sized platforms encounter the most pressure from system costs and compatibility issues. Push-to-debit technology can significantly improve real-time payout rates and reduce customer service requests.
Automation plans are widespread, but only a third of firms plan to implement upgrades within the next year, highlighting a gap between recognized needs and actual investments.
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