Go-Ahead steps up bus captain support after Tampines commuters report longer waits

Residents of Tampines have been reporting less predictable bus journeys since Go-Ahead Singapore took over operations from SBS Transit in July. In response, Go-Ahead has announced it is providing more support to its bus captains operating in the area. The bus service operator increased its presence in Tampines to assist bus captains and commuters during the transition period.

Go-Ahead said it deployed more employees to bus interchanges and key stops to monitor services, manage intervals, and address on-ground conditions. This move aims to help bus captains who are still getting accustomed to the new routes, roads, and operating conditions. The operator emphasized its commitment to delivering safer, more reliable, and consistent journeys for Tampines commuters.

Go-Ahead acknowledged that about 40% of its bus captains servicing the new contract are new and require time to familiarize themselves with the routes. The bus operator also assured that most of the issues raised by residents have been resolved, with targeted monitoring at key bus stops to measure waiting times, identify delays, and determine necessary corrective actions.