Doha Bank reinforces commitment to excellence through continued compliance with international ISO standards

Doha Bank has reaffirmed its dedication to excellence by maintaining compliance with internationally recognized ISO standards. After a thorough independent evaluation, the certification body validated the bank's management systems, leading to the ongoing certification of ISO 9001:2015 for quality management, ISO/IEC 27001:2022 for information security, ISO/IEC 20000-1:2018 for IT service management, and ISO 10002:2018 for customer satisfaction and complaints handling.

The successful completion of these surveillance audits underscores Doha Bank's commitment to upholding the highest international standards across all aspects of its operations. Doha Bank Group CEO Sheikh Abdulrahman bin Fahad bin Faisal al-Thani emphasized the importance of these certifications in delivering exceptional customer experiences, ensuring top-tier information security, and promoting continuous improvement in operational processes.

This achievement highlights the hard work and collaboration of the bank's employees and stakeholders, solidifying Doha Bank's position as a reliable and leading financial institution. The International Organisation for Standardisation (ISO) is the premier global developer of widely recognized standards that assist organizations in enhancing quality, efficiency, security, and customer satisfaction.