Concert Fans Put AI in Charge of the Tickets Search
Fans hunting for concert seats are starting to skip the filters altogether. Instead of scrolling through hundreds of listings sorted by price and section, some are simply describing what they want and letting artificial intelligence narrow the choices. Seatpin, a European ticket marketplace, built its Pin AI assistant after watching customers do exactly that. Users […] The post Concert Fans Put…
Fans searching for concert tickets are increasingly relying on artificial intelligence (AI) to narrow down choices, rather than simply using filters and sections. Seatpin, a European ticket marketplace, developed its Pin AI assistant after noticing customers using this approach. Galin Ananiev, the company's founder and CEO, explained that many customers prefer conversational interactions over navigating websites and filters.
Seatpin, SeatGeek, and Ticketmaster have all implemented AI-driven ticket search features in the past year. Seatpin's assistant searches listings, assembles an order, and then emails the customer with ticket details and a final approval button. This allows customers to review the purchase details before confirming the transaction.
While 45% of consumers are comfortable with AI completing purchases, concerns about fraud and security remain a significant issue for 95% of people.
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