Bolt Comfort rides grow sixfold in Kenya
Bolt said the category, launched in Kenya in June 2025, has recorded its highest monthly ride volume since its introduction.
Nairobi, Kenya – The number of Bolt Comfort rides has skyrocketed more than sixfold over the past year, alongside a fivefold increase in monthly passenger counts, according to the ride-hailing giant. Launched in Kenya in June 2025, Bolt's premium category has now seen its highest monthly ride volume since its debut, with the number of drivers offering Comfort trips nearly tripling since the service's inception.
Dimmy Kanyankole, Bolt's Senior General Manager for Rides in East Africa, attributes this surge to growing demand for tailored ride options, noting that passengers are seeking the perfect ride to match their specific needs. Comfort rides provide extra space, newer vehicles, and drivers with high ratings. To qualify, drivers must maintain a minimum rating of 4.8 and meet service standards, with their vehicles physically inspected by a Kenyan automotive inspection provider under a partnership with Bolt.
The company also subsidizes part of the inspection cost for eligible drivers, conducting regular re-inspections. This has helped bring Bolt Comfort vehicles closer to passengers, leading to a 18 percent improvement in estimated pickup times year-on-year.
Comfort initially launched in a single zone of Nairobi before expanding citywide. The service was first introduced in Mombasa in May 2026, marking Bolt's first expansion outside Nairobi.
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