BackOps Raises $42M to Scale AI Supply Chain Automation
BackOps Raises $42M Series B For AI Resolution BackOps has raised $42M in Series B funding to expand its AI resolution platform. Insight Partners led the round. Existing investors Theory The post BackOps Raises $42M to Scale AI Supply Chain Automation appeared first on Ventureburn .
Supply chain operations often involve multiple systems and external partners, such as carriers, suppliers, distributors, customers, and service providers. Traditionally, these processes are coordinated manually, which can lead to delays, increased operating costs, and risks to customer commitments. BackOps, an AI resolution platform, aims to automate these processes using advanced artificial intelligence technology.
Led by Insight Partners and with participation from Theory Ventures, Construct Capital, Gradient Ventures, and 10VC, BackOps raised $42 million in Series B funding. This capital will be used to expand the company's AI resolution platform, add more supported processes to its resolution layer, and grow its product, engineering, and go-to-market teams.
BackOps currently processes 500,000 claims and billing workflows, helping businesses scale operations without adding headcount. For instance, a national parcel platform handed over its claims operation to BackOps in December 2025, which has since processed over 500,000 claims with 91% resolution without human involvement. The monthly claim volume increased by 150 times without any additional hiring, and the automated resolution rate improved from 87% at launch to a current rate of 99%.
Similarly, a retailer operating 13 sites reduced their billing cycle from around 28 hours to just 14 minutes by automating billing processes through BackOps. This change created additional capacity for higher volumes and avoided the need to expand their billing team by five specialists and a supervisor.
BackOps aims to extend its AI resolution layer across more critical business operations, including operations, finance, and customer service. The company believes that people have become the middleware connecting supply chain systems, and it wants to reduce the dependence on manual coordination. By automating complex enterprise processes, BackOps can help businesses achieve faster outcomes, improve operational decisions, and create a valuable source of operational intelligence.
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