No Malaysia trip after travel agency ‘demands extra fare’, government officer wins Rs 1 lakh
In a case heard by the Hyderabad Consumer Commission, a travel agency has been ordered to pay Rs 1 lakh to a government employee and his wife who had to abandon their Malaysia trip. The agency had demanded an extra Rs 30,000 for an alternative flight, which the couple refused to pay as it was not part of their agreed terms. When the couple sought a refund, the agency kept Rs 80,000 and only returned Rs 50,000.
The commission ruled that the agency was liable for deficiency in service for retaining the remaining money and directed the agency to return Rs 80,000, pay Rs 15,000 in compensation, and Rs 5,000 in litigation costs. The agency has 45 days to comply.
Written by urgent.news from The Indian Express's reporting — not their text. Machine-written — may contain errors; check the original before relying on it.
