India escalates Apple probe over alleged iOS 18 issues that incurred repair costs

India's Central Consumer Protection Authority (CCPA) has intensified its investigation into Apple following allegations that the iOS 18 update caused display and microphone issues on some iPhones, leading to repair costs for users. While Apple denies the allegations and maintains that software issues are not covered under warranty, the CCPA is not convinced and has escalated the matter for a more detailed probe.

If Apple is found guilty, it may face fines and be required to provide refunds or change its business practices. The CCPA's investigation is based on complaints from users who reported display issues after installing iOS 18, which Apple claims are limited to 75 cases. The regulator argues that the issue goes beyond individual complaints and could be considered an unfair trade practice, as charging customers for repairs due to problems allegedly caused by Apple's software violates consumer rights.

This probe is part of a series of disputes between Apple and Indian regulators, including a recent antitrust case over the App Store that could result in a $38 billion fine.

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