A badly written ticket can beat a well-written one
When a Ready Ticket Is No Longer Ready We spend a lot of time discussing what makes a good ticket: clear acceptance criteria, enough context, useful links, a decent description. But there is another factor we rarely talk about: age . A ticket created last week can be surprisingly short and still be perfectly usable. The team remembers the discussion that created it, the problem is still fresh,…
When considering the quality of a ticket, age should be taken into account. A ticket that was created recently can be just as useful as one that has been sitting in the backlog for months. The context and understanding surrounding a ticket can change over time, making an old ticket less relevant or even obsolete. A ticket that was well-structured six months ago might be less useful than a poorly written ticket from the previous day if the context and understanding surrounding it have changed.
Therefore, when refining tickets, it's important to question whether the ticket is still relevant and if anything has changed since it was written. This might require an updated ticket, a conversation with Product, or simply closing the ticket if it's no longer needed. Age is not a permanent property of a ticket, and its "readiness" depends on the context in which it was refined.
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