Trai Probes Vodafone Idea Over Airtel, Jio Allegations Of Mobile Number Portability Violations
The Telecom Regulatory Authority of India (Trai) has begun examining complaints filed by Bharti Airtel and Reliance Jio against Vodafone Idea over alleged violations related to mobile number portability (MNP). The matter was being reviewed after concerns were brought before the regulator, according to a report by Business Standard citing an official. “The issue is being looked into. Whenever…
The Telecom Regulatory Authority of India (Trai) is investigating complaints filed by Bharti Airtel and Reliance Jio against Vodafone Idea for alleged mobile number portability (MNP) violations. According to a report by Business Standard citing an official, the matter was brought to the regulator's attention and Trai is now obligated to investigate.
The rival telecom operators allege that Vodafone Idea engaged in unfair practices to attract customers switching from other telecom providers, which they claim violates Trai's MNP regulations. Airtel and Jio have accused Vodafone Idea of using deceptive methods to lure customers, such as contacting potential switchers under the guise of rival companies and informing them about possible tariff hikes or plan changes.
Additionally, they claim that Vodafone Idea has restricted customers' ability to request SMS codes (1900) needed for generating unique porting codes (UPCs), which must be provided promptly under MNP regulations. Vodafone Idea denies these allegations, asserting that it has adhered to all applicable rules. The telecom operator will now present its perspective before Trai.
The complaints center around customer acquisition practices through MNP, which enables users to switch networks while retaining their existing mobile numbers.
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