Hacking AI customer service agents
The rise of AI-powered customer service agents raises new security concerns. At DEF CON 34's Bug Bounty Village, Intigriti researcher Inti De Ceukelaire explained how attackers could exploit these AI agents. By tricking the AI agents, attackers could obtain sensitive data, send phishing emails, and potentially carry out unauthorized actions on behalf of victims.
While some security teams might deem such findings informative rather than critical, the potential impact is significant. De Ceukelaire provided examples demonstrating these vulnerabilities.
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