Many professionals take continuing education. Let’s add etiquette classes | Gene Marks

In today's increasingly diverse American workplace, continuing professional education is crucial for maintaining business licenses. However, etiquette classes could be an equally valuable addition to this requirement. As a certified public accountant, the author is obligated to earn at least 80 hours of continuing professional education credits every two years, and many other professions and trades also have similar requirements.

These requirements often include ethics training, but simply refreshing one's knowledge of ethics is not sufficient. The author argues that a critical skill that is missing is etiquette.

While etiquette is often associated with topics such as dressing appropriately, socializing, and enjoying exotic foods like caviar, it encompasses a much broader range of behaviors. Etiquette is about respecting others, being punctual, avoiding distractions during conversations, and showing consideration for others' differences. It includes simple acts like holding the door for the next person, listening to music with earbuds, and refraining from commenting on someone's appearance, skin color, or sexual orientation.

The author emphasizes that etiquette is essential for fostering a harmonious work environment, especially in a society that is becoming increasingly diverse in terms of race, religion, culture, politics, and generations. Managers must be skilled not only in their technical expertise but also in understanding and respecting various cultural, religious, and political beliefs, attitudes, backgrounds, and styles of dress.

This is not about making everyone nicer, but about making collaboration easier, leading to increased productivity.

To address this need, the author suggests expanding on the concept of the "etiquette finishing school" proposed by a venture capital firm. This program should focus on teaching professionals how to behave with those who are different from them, showing respect, and improving interpersonal skills. While learning to pair wines or choose the right tie may seem valuable, the author argues that etiquette goes far beyond these superficial aspects.

A simple four-hour etiquette course, focusing on respect and understanding, could make a significant difference in the way professionals interact with one another and contribute to a more productive and harmonious workplace.