Hongkongers hit with unauthorised charges for new iPhone as banks launch probes

A significant number of Hongkongers have reported unauthorized charges on their credit cards used for pre-ordering Apple's latest iPhone models, leading HSBC and Hang Seng Bank to initiate investigations. One social media user claimed she was charged HK$33,598 (approximately US$4,280) for unauthorized transactions on her HSBC credit card, which she was unable to resolve over the phone and eventually had to report to the police.

Another user discovered multiple unauthorized charges of HK$11,499 each on their Hang Seng credit card after researching the issue online. Internet personality "Szetosifu" attempted to pre-order an iPhone 18 Pro Max via Hang Seng Bank but was unable to complete the transaction, later receiving multiple texts claiming he had made unauthorized purchases of HK$13,299 each.

Despite his attempts to contact the bank, he was put on hold for 30 minutes before giving up. Apple recently launched its foldable smartphone, the iPhone Duo, along with the new iPhone 18 Pro series, with pre-orders opening on Saturday and sales starting on September 18. Franchis Fong Po-kiu, honorary president of the Hong Kong Information Technology Federation, suggested that Apple's online store may have overlooked essential verification steps, leaving room for fraudsters to exploit the situation.

Fong believes Apple should bear responsibility, but questions who will compensate victims and if the issue can be resolved before the actual delivery of the new iPhones. HSBC and Hang Seng Bank have assured customers that they will investigate unauthorized charges and provide refunds, urging cardholders to suspend their cards and report any suspicious activity promptly.

The Hong Kong Monetary Authority stated that merchants could choose to forego additional authentication measures, but would be held liable for any unauthorized transactions.