Running late for Etihad Rail? Miss your train and you may lose your fare
Abu Dhabi: Etihad Rail has warned passengers that missing a train for reasons not directly attributable to the operator will not entitle them to a refund or compensation, advising travellers to arrive at the station at least 20 minutes before departure. Under its Passenger Charter, Etihad Rail said boarding gates will close two minutes before the scheduled departure time, after which passengers…
Etihad Rail has issued a warning to passengers, stating that missing a train due to reasons not directly attributable to the operator will not result in a refund or compensation. Passengers are advised to arrive at the station at least 20 minutes before departure, as boarding gates will close two minutes before the scheduled departure time.
Once the gates close, passengers will not be allowed onto the platform. The operator emphasizes the importance of monitoring station departure screens and announcements for the scheduled departure time, platform number, and expected arrival time to ensure passengers reach the correct platform in time. Etihad Rail is not responsible for consequences or losses resulting from passengers travelling to the wrong station, getting off at the wrong stop, or boarding the wrong train.
The operator also clarifies that it will not accept responsibility for loss, damage, injury, delay, or inconvenience resulting from services operated by third parties or governed by separate terms and conditions.
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