New electric SUV breaks down repeatedly, Hyderabad firm wins Rs 24.6 lakh payout
A Hyderabad-based firm recently acquired a high-end electric SUV from a leading Indian automobile manufacturer for Rs 27.98 lakh in August 2025. However, the vehicle has been plagued by persistent issues leading to a refund of approximately Rs 24.63 lakh. The Telangana consumer forum awarded Rs 50,000 in compensation and Rs 15,000 for associated costs.
The problems began within days of delivery and persisted despite multiple service visits. The electric vehicle failed to start, experienced smart-key and central-locking malfunctions, and even stopped in traffic. The complainant, a business, initially sought replacement of the SUV, but the authorized dealer contested the allegations, arguing there were no manufacturing defects.
The dealer claimed the issues were software-related and had been resolved. The commission concluded that the defect existed, and the dealer owed a refund after accounting for depreciation.
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