NCAA fines RwandAir N15 million over failure to resolve baggage complaint

The Nigerian Civil Aviation Authority (NCAA) has imposed a fine of N15 million on RwandAir for their failure to address a passenger's damaged baggage complaint within the legally mandated time frame. This decision was communicated by NCAA Director of Public Affairs and Consumer Protection, Michael Achimugu, on Friday. The fine was initiated due to RwandAir's inability to resolve the passenger's issue within the stipulated period, leading to the regulatory body's order for additional compensation.

According to NCAA regulations, the airline must replace the damaged baggage and provide $170 in first-needs compensation. This fine is part of a broader enforcement effort by the NCAA against airlines for various passenger complaints and consumer protection violations. In July, the regulator had threatened to suspend Royal Air Maroc's operations in Nigeria due to ongoing complaints and repeated infractions.

The NCAA expressed satisfaction with the airline's response and pledged to monitor their operations to ensure compliance with regulations. In November 2025, the NCAA also fined Qatar Airways N5 million for similar violations, indicating a more stringent regulatory stance on passenger concerns. The NCAA has been cautioning airlines about practices that may leave passengers stranded or without proper assistance.

Recent actions include directing United Nigeria Airlines to enhance its operations and adhere to passenger rights regulations following reports of flight disruptions and improper refunds. The NCAA clarifies that its regulatory framework is aimed at maintaining a sustainable, efficient, and lawful operational environment for airlines while safeguarding the rights and interests of passengers.