LG responds to TV spying allegations

LG is responding to reports that its smart TVs are spying on users. According to LG, wake-word detection occurs locally on the TV and audio is only processed if a user activates a voice interaction through a wake-word feature or by pressing a remote control button. If no wake word is detected, audio is not converted to text and not stored or transmitted.

LG clarifies that features like Automatic Content Recognition (ACR), voice recognition, and interest-based ads are optional and can be enabled or disabled by users in their TV settings. ACR uses audio fingerprinting technology to identify content without collecting screenshots, screen recordings, or audio recordings. Interest-based advertising and cross-device advertising require separate user consent.

LG emphasizes that their approach to user privacy is a fundamental principle in the design and operation of their products. The company states that they provide clear and accurate information about how their smart TVs operate and the privacy controls available to users. However, critics argue that LG's response does not address broader concerns about data collection, how data is shared, potential risks from bad actors, or the way privacy options are presented.