Australia news live: Anthony Albanese marks 25 years since September 11; aged care provider pays back thousands to residents
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Anthony Albanese reflects on 25 years since September 11, as Opal Healthcare pays back over $190,000 to nearly 350 residents following a review into the misuse of new aged care standards. The standards, implemented in November, aimed to provide residents with more control over premium products they choose to pay for. However, reports surfaced months later revealing that aged care providers were wrongfully charging residents for basic amenities, such as television and Wi-Fi services.
In certain instances, services were even removed if not paid for. The Aged Care Quality and Safety Commission launched an investigation after Aged Care Minister Sam Rae informed the regulator of claims against Opal Healthcare. The minister expressed concern over the removal of services like air conditioning and televisions, deeming it unacceptable.
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