Rs 1.43 lakh iPhone order, Chinese phone delivered; panel orders Rs 1.73 lakh refund
Singh alleged that his return request was turned down by the seller. He further claimed that a company representative subsequently marked the product as damaged, without carrying out a proper inspection or giving him an opportunity to explain what had happened.
In a recent case, a customer in Bulandshahr was shocked to receive a counterfeit iPhone 14 Pro instead of the genuine product he ordered. The e-commerce platform Flipkart delivered a green Chinese smartphone with a fake Apple logo and only two rear cameras, whereas the customer had expected a deep purple iPhone 14 Pro with three cameras.
Om Prakash Singh, the customer from Anoopshahr, paid Rs 1,43,335 for the iPhone 14 Pro via credit card on May 29, 2023. However, upon opening the package, he discovered the discrepancy. Singh documented the situation in a video and immediately reported the issue to Flipkart's customer care. Despite submitting a return request and attempting to resolve the problem, Flipkart declined to replace the phone or refund the payment.
After failing to reach a resolution, Singh's advocate filed a legal notice but it was returned undelivered. Eventually, the consumer disputes redressal commission in Bulandshahr took notice of the case and heard arguments from both sides. The commission found Flipkart guilty of adopting an unfair trade practice and failing to provide satisfactory service. Consequently, Flipkart was ordered to refund Rs 1,43,335 to Singh, including an additional Rs 30,000 for mental harassment and Rs 10,000 for litigation costs.
The commission gave Flipkart 45 days to comply with the order, threatening to charge interest at 8% per annum if the payment is not made within the specified period.
Written by urgent.news from Times of India's reporting — not their text. Machine-written — may contain errors; check the original before relying on it.
