Meta’s Muse Can’t Order a Pizza Without Help
Meta launched Muse Tuesday (Sept. 8), calling it “the world’s first personal AI agent built for everyone.” Muse lives on a dedicated, secure virtual machine and takes real actions across a person’s apps rather than just answering questions, according to a Meta blog post. “Everyone will have an exceptionally capable personal agent that understands you, […] The post Meta’s Muse Can’t Order a Pizza…
Meta introduced Muse, its first "personal AI agent built for everyone," on September 8, 2023. This agent is designed to take real actions across a person's apps, understanding their goals and preferences. According to Meta CEO Mark Zuckerberg, Muse would work 24/7 to enhance relationships, health, career, finances, home management, hobbies, and more.
PYMNTS tested Muse's capabilities in three basic consumer tasks: reordering toilet paper on Amazon, ordering a pizza from Domino's, and booking a restaurant reservation on Resy. However, Muse struggled with all three tasks, primarily due to the extensive time and access required before it could even begin a transaction. These challenges stemmed from the need for Amazon credentials shared through a secure link, individual connections to Gmail and Calendar via separate authorization flows, and payment routing through Link, a checkout system built by Stripe.
Muse, running on a dedicated, secure virtual machine and a separate "Sentinel" agent, was unable to complete any of the three transactions. The setup process took longer than the tasks themselves, and the gap between Muse's promises and its actual performance highlights the challenges of developing a truly capable personal AI agent.
Written by urgent.news from PYMNTS's reporting — not their text. Machine-written — may contain errors; check the original before relying on it.
