Father wins Rs 22,500 after courier company fails to deliver baby’s diapers
A Kerala consumer commission ordered Xpressbees to pay compensation for failing to deliver diapers. The consumer ordered diapers from FirstCry, which were dispatched promptly. Repeated delivery failures and incorrect status updates led to the order cancellation. Xpressbees failed to provide evidence of delivery attempts or customer refusal. The commission found deficiency in service and directed…
A Kerala district consumer commission has ordered courier company Xpressbees to pay Rs 22,500 in compensation to a father whose baby's diapers were repeatedly not delivered. The complaint was lodged on August 21, 2026, after the father's diapers reached the Xpressbees hub on March 10, 2025, but were not delivered despite multiple attempts.
The commission found that Xpressbees failed to provide accurate evidence of their delivery agent's attempts and was unable to prove that the consumer had refused delivery. The courier company also admitted to technical and operational errors leading to the delay, but this was not deemed sufficient to absolve them of responsibility.
The commission ordered Xpressbees to pay Rs 15,000 towards the father's inconvenience and mental distress, along with Rs 7,500 for litigation expenses, within 30 days.
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