Card Issuers Speed Upgrades as Fraud Threats Grow

Card platform upgrade timelines are becoming shorter. The next major deadline may arrive before issuers complete planning for their last upgrade. Card issuers face pressure from multiple sources: rapidly evolving fraud threats, customers demanding faster digital services, and AI enabling new account management methods. Older systems make each improvement more challenging to implement.

Issuers must determine which tools to prioritize, the speed of upgrades, and how to maximize the return on each investment. The "Issuer Investment Playbook," a PYMNTS Intelligence report in partnership with Visa DPS, is based on a survey of 500 payment leaders at U.S. bank and nonbank card issuers. It explores the capabilities being developed now, what they plan to add in the next year, and how priorities differ by customer segment. The findings also compare current results with a previous survey of 451 executives.