2 SIA flights cancelled, 2 diverted after air traffic control glitch at major British airports
Airline says it gave affected passengers assistance such as hotel accommodation and ground transport
On Tuesday, September 8, two Singapore Airlines (SIA) flights experienced disruptions due to a technical glitch affecting air traffic control services at major British airports. SIA announced that flights SQ308 and SQ318, bound for London Heathrow, had to be diverted. The Singapore-based airline provided affected passengers with assistance, such as hotel accommodation and ground transport.
Flight SQ308, carrying 401 passengers and 29 crew members, was diverted to Paris Charles de Gaulle Airport, while SQ318, with 203 passengers and 19 crew members, was diverted to Munich Airport. Subsequently, return flights SQ319 and SQ321, scheduled to depart London Heathrow for Singapore on Tuesday, were cancelled. The disruptions caused by the glitch resulted in over 150 flight cancellations on Wednesday, in addition to the 1,300 cancellations that occurred the previous day.
Britain’s National Air Traffic Services (NATS) reported that the issue impacted their flight data processing system, leading to thousands of flight disruptions across the country. SIA expressed sincere apologies for the inconvenience caused and emphasized the safety of customers and crew as their top priority.
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