Kahramaa explains procedures for final clearance of accounts

Doha, Qatar: When residents are moving out of a property or wish to terminate their electricity and water services, they must submit a final clearance request to the Qatar General Electricity and Water Corporation (Kahramaa), an official has explained.

Sheikha Nasaf Al Mohannadi, First Supervisor of Subscriber Care in Kahramaa's Subscriber Services Department, clarified that the request formally informs the corporation of the subscriber's intention to vacate the property. She said the request helps determine when services will be disconnected, the final meter readings taken, and the subscriber's final bill issued.

The official procedure applies especially to tenants, ensuring that electricity and water consumption associated with their account is accurately calculated up to the final reading. Following disconnection, Kahramaa takes final meter readings to prepare the account-closing report. Subscribers must then settle the outstanding amount based on those readings, after which a clearance certificate is issued to close the account.

Al Mohannadi highlighted that subscribers can submit the request via Kahramaa's mobile application or website, in person at the main Subscriber Services branch in Al Hilal, or at Kahramaa service points at government service complexes. Digital channels represent Kahramaa's commitment to moving customer transactions online.

The corporation’s Customer Services Department won the Outstanding Performance Award for customer service departments across GCC countries earlier this year, recognizing its efficiency in handling complaints and service requests using smart systems and advanced mechanisms. Kahramaa reported improvements in customer-service indicators, including a decline in social-media complaints, an average complaint-resolution time of 2.3 hours, and a customer satisfaction rate of 76 percent.