Amdocs at Goldman Sachs Communacopia + Technology Conference: ai push

Tuesday, September 8, 2026 — During the Goldman Sachs Communacopia + Technology Conference 2026, Amdocs (DOX) unveiled its ambitious plans to dive into agentic artificial intelligence (AI). While acknowledging that customer adoption pace remains unpredictable, the telecom software provider believes its outcome-based model and extensive domain expertise will enable it to win more business. However, the company's main challenge lies in convincing customers to transition from experimental phases to full-scale transformation.

Amdocs operates in over 400 service providers across more than 90 countries, with its systems impacting 3 billion customers daily. The company's strategy hinges on four pillars: its agentic operating system (aOS), expansion into another regulated vertical, the development of new agentic-era products, and internal transformation. Currently, 10 customers are utilizing aOS, with Liberty Latin America serving as a prime example of a large-scale transformation deal.

Amdocs currently reaps about one-third of its customers' IT spend in its core back-office systems (BSS and OSS) domains and anticipates potential growth in this area. The primary risk, according to management, stems not from technological validation but from customers' hesitancy to pursue meaningful change promptly.

Shimie Hortig, Amdocs' president and CEO, emphasized the company's 40-year history as a specialist in mission-critical telecom systems. He highlighted that Amdocs is "at the heart of the operation" for telecom operators, with 40 years of experience building expertise in BSS and OSS. Serving more than 400 service providers globally, Amdocs' systems are utilized in over 90 countries, with 3 billion customers affected by its solutions each day.

The company's outcome-based model, where it earns based on meeting KPIs and service-level agreements rather than time-and-materials, has been in place throughout its 40-year history. This structure, Hortig argued, gives Amdocs a competitive edge as the industry transitions from labor-intensive services to technology-driven transformation.

During the conference call, Amdocs refrained from discussing financial results, targets, margin guidance, or other formal projections. Instead, the conversation centered on strategy, customer adoption, and market opportunities. Management stated that Amdocs currently captures around one-third of its customers' average IT spend in its focused BSS and OSS domains, with this share varying by customer. The company described its business model as recurring, highly visible, and backed by strong renewal rates.

Management's primary objective is to propel growth beyond Amdocs' historical low-to-mid-single-digit profile. The most concrete operational update was the early adoption of aOS, with 10 customers already onboard and beginning to reap its benefits. These customers are in the initial stages of implementation. Currently, the market is primarily in the experimentation phase, but Amdocs expects a shift from isolated use cases to broader transformation programs.

Liberty Latin America stands out as the company's most prominent example of a larger transformation deal. Hortig revealed that the customer handed over its entire IT organization to Amdocs, entrusting the company with full responsibility for the transformation using aOS. The goal is to expedite product launches, enhance business support, and significantly reduce the cost structure.