Rozetka partners complain marketplace refuses to compensate lost goods, deducts service fees
Partners of the Rozetka marketplace, whose products were stored under the fulfillment system at the distribution center in Brovary destroyed as a result of Russian shelling, reported the company's refusal to pay compensation for destroyed goods, the lack of inventory documentation, and the continued accrual of fees for storage and package processing services.
Rozetka marketplace partners are outraged after the company refused to compensate for goods destroyed during a Russian attack. The fulfillment center in Brovary, Ukraine, was completely demolished, destroying over 7,000 units of products. In addition to the loss of inventory, Rozetka continues to charge service fees for storing and processing undamaged goods. This has pushed many affected entrepreneurs into a negative balance.
Entrepreneur Anna Hetmanchuk reported her grievances on a Facebook entrepreneurs group, stating she has been denied compensation according to their contract. She claims the company is ignoring her compensation requests and claims. Company representatives allegedly cited a lack of funds for payouts at a meeting with affected business owners.
The total value of the destroyed warehouse was estimated at $70 million. The automated facility processed 100,000 orders daily and employed 92 staff at the time of the attack in August. Rozetka was forced to lay off warehouse workers and pivot its business model following the destruction.
Written by urgent.news from Interfax-Ukraine's reporting — not their text. Machine-written — may contain errors; check the original before relying on it.
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