Maternity unit problems persist at Toowoomba Hospital, review finds
Longstanding issues at Toowoomba Hospital's troubled maternity unit are yet to be resolved, according to an independent review of the ward.
An independent review of Toowoomba Hospital's maternity unit has found that longstanding issues persist, despite some changes being underway. The review, commissioned by Queensland Health in February following years of complaints from mothers and families, highlighted several areas needing improvement, including complaint processes.
The panel, comprising independent experts, examined five previous reviews and 117 recommendations made since 2018. They identified several barriers to raising concerns, poor communication, and a lack of follow-up, which often led to complaints being dismissed or minimised. The review also noted that policy change was still in its early stages and not yet fully integrated into routine practice at the maternity ward.
Queensland Health's Director-General, David Rosengren, stated that Darling Downs Health is considering the review's opportunities to strengthen the complaints process and improve maternity outcomes.
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