Mail service used by 30,000 businesses including NHS trusts suffers major outage
Docsign has been down for several days, leaving many UK healthcare providers without access to mail.
A cloud-based mail service, Docmail, utilized by over 30,000 businesses, including numerous NHS trusts, has been grappling with a significant outage for five days. The issue stems from a server problem, which prompted the company's parent, CFH, to isolate the affected server and conduct an investigation. As of September 4, Docmail's status page remained unchanged, labeling the problem an "unresolved incident."
The service facilitates digital communication submission, handling printing and delivery for recipients. Docmail informs customers of slower processing times since September 2, leading to potential delays in healthcare appointment letters, council correspondence, and other essential mail. While Docmail claims readiness for restoration, the investigation's finer details remain undisclosed.
CFH is consulting external experts to ensure appropriate measures are taken. The company is prioritizing work to provide updates once more information is available.
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