How to stop Safaricom dynamic signature messages after every call
Safaricom has told customers they can stop unsolicited Dynamic Signature and Call Sign alerts by sending the word ‘STOP’ to 836 after a subscriber complained that the messages were flooding his inbox whenever he made a call. The guidance followed a public appeal by Facebook user Fwaro D Fwaro, who asked how to block what […]
Safaricom has provided customers with instructions to stop receiving unsolicited Dynamic Signature and Call Sign alerts. When a subscriber complained about messages flooding their inbox after every call, Safaricom advised them to send the word "STOP" to the number 836. The messages, linked to Safaricom's Call Sign service, display personalized messages after a conversation ends.
This service, available to both prepaid and postpaid customers, costs Ksh 2 per day and renews automatically until cancelled. The service allows subscribers to display messages such as inspirational lines, Bible verses, or Quran quotes. When a customer calls someone who has activated Call Sign, the caller can receive the personalized signature after the conversation.
Safaricom has provided two opt-out options. Customers receiving the prompts can dial *836#, while those who have subscribed to the service themselves can manage or unsubscribe through the same number. For those receiving End of Call Notification service alerts, Safaricom advises dialing *456#, selecting My Account, then End of Call Notification, and opting out.
Customers who continue receiving notifications despite following these steps should contact customer care with a screenshot of the message.
Written by urgent.news from People Daily Kenya's reporting — not their text. Machine-written — may contain errors; check the original before relying on it.
