Ministry rolls out 38 new digital services on Oun

The Ministry of Municipality has expanded its digital services with the launch of 38 new e-services on the Oun smartphone application. This significant expansion enables residents and businesses to complete a broader range of veterinary, agricultural, and trade-related transactions online, eliminating the need for in-person visits to government offices.

The announcement came via the Ministry's official X account, highlighting the Ministry's ongoing commitment to digital transformation, which has earned the Qatar Government Excellence Award and a top ranking for digital services in 2025.

Among the most notable additions are import permit services for various animal products, including ornamental fish, marine animals, wild birds, live animals in general, racing camels, and animal feed, among others. The Ministry has also introduced new veterinary health certificates for export, covering a wide range of animal categories, such as cats, dogs, horses, and camels.

These certificates facilitate the export of animal products, live animals, and related items. Additionally, the Ministry has digitized several specialized import services, such as re-entry permits for cats and dogs, permits for camels destined for breeding or slaughter, and certificates for veterinary biological products, controlled veterinary medicines, and restricted substances.

The Oun app also supports a range of veterinary quarantine functions, allowing users to request inspections of import permits and export certificates at border ports, renew quarantine permits, and amend import permits and health certificates. Users can cancel import permits or veterinary health export certificates as circumstances change.

Moreover, the platform enables businesses and agricultural trade entities to register for veterinary quarantine services, update registered information, and manage camel slaughter certificates. Exporters and re-exporters can submit shipment requests and inspection applications through the app.

To access these new features, users must download the Oun App from their app stores, log in using their Qatari ID (QID) and mobile number, enter the one-time password (OTP) sent to their phone, and then select the desired service from the app's list. Users can then enter the necessary information and attach supporting documents, after which they can track their request's status directly through the app.

This expansion of digital services is part of the Ministry's broader strategy to modernize veterinary, agricultural, and trade-related management, reducing bureaucratic hurdles for individuals and businesses. For further information, residents and businesses can contact the Ministry through its social media channels or by calling the hotline at 184.