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Customer Experience Is Not Your Problem—It’s Customer Churn

Customer churn is often caused by inconsistent customer experiences. Learn why CX should focus on retention, consistency, confidence, and the experiences that make customers leave.

Customer Experience Is Not Your Problem—It’s Customer Churn

We haven't written up this one. Forbes has the full story — the link below goes straight to it.

Read the original at forbes.com →

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Canada Hits Back With New US Tariffs

Canada is set to impose new retaliatory tariffs of as much as 50% on US goods starting Sept. 8, targeting $27.6 billion of imports including steel, aluminum, pulp and paper, appliances and…

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