Safaricom explains why you might receive less money after M-PESA reversal
Safaricom has explained why customers who send money to the wrong M-PESA number may sometimes receive less than the original amount when a reversal is processed. The clarification came after an M-PESA customer took to X to complain that he was still waiting for Ksh4 after Safaricom refunded money he had mistakenly sent to another […]
Safaricom has clarified why recipients of erroneous M-PESA transfers may receive less money upon reversal. This explanation follows complaints from customers who have not received the full amount they expected after Safaricom refunded erroneous transactions. One such customer, Ignatius Mwangi Kamau, expressed frustration on X, stating that he had yet to receive Ksh4 after a previous refund of a mistaken transfer to Brian Obachi.
Safaricom explained that the full amount may not always be recoverable if the recipient has already utilized some of the funds. "If part of the funds sent erroneously, have been used by the recipient, the full amount is not reversible," Safaricom advised. This means that when a customer sends money to the wrong number and the recipient has spent part of it, Safaricom may only be able to recover the remaining balance.
The reversal process involves Safaricom suspending the transaction, verifying the circumstances, and then taking appropriate action. Customers are encouraged to act quickly after realizing an error and to report such transactions promptly. Safaricom's reversal policy aligns with its current M-PESA terms, which allow for refunds in error cases, contingent on the transaction's specifics.
The clarification underscores that customers should not solely rely on receiving a refund but should also report issues immediately to Safaricom for investigation.
Written by urgent.news from People Daily Kenya's reporting — not their text. Machine-written — may contain errors; check the original before relying on it.
