Ryanair’s Spain helplines never put you through to a person: FACUA accuses airline of fake customer service lines
FACUA-Consumidores en Accion, the Spanish consumer agency, has asked Spain’s consumer ministry to fine Ryanair after testers found the airline’s […]
FACUA, the Spanish consumer agency, has accused Ryanair of running fake customer service lines in Spain. The agency claims that the advertised Spanish phone numbers, 900 751 463 and 872 580 512, never connect callers to a live agent. Instead, callers are met with automated loops and basic recordings. FACUA has given the Spanish Ministry of Social Rights, Consumer Affairs, and Agenda 2030 recordings which prove there is no route to a human on either number.
This is a serious issue for British residents and holidaymakers who often rely on phone calls to resolve issues, especially when apps or websites fail. Spanish consumer law requires companies using phone customer service to provide direct personal attention, with automated tools only allowed as a complement. An even stricter law, Ley 10/2025, came into effect in December 2025, prohibiting answering machines as the sole means of customer interaction and mandating live human assistance at any point during the call.
The agency is urging the Directorate-General for Consumer Affairs to open a file and issue a fine, though no official finding has been published yet.
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