US law firm accuses UK AI software firm of unwanted contract renewal when it tried to leave
Customer alleges AI telco system had frequent issues, did not work as promised, as vendor sues separately for non payment
US legal firm DK Law is accusing UK tech company ConnexAI of renewing a contract without the customer's consent after ConnexAI failed to deliver promised AI software services. The dispute has resulted in two ongoing court cases - one in the US District Court, Central District of California, Southern Division, and another in New York.
ConnexAI denies the allegations and claims the lawsuit was filed prematurely. DK Law claims ConnexAI sold them a telephone system and AI software that did not function as advertised and continued sending invoices even after the customer informed them of their intention not to renew the contract. The UK-based firm also allegedly sent technical support staff to the US to troubleshoot the issues, but the problems persisted.
DK Law further alleges that ConnexAI's claims about the software's capabilities, including real-time call transcripts and multilingual support, were false. In March 2026, ConnexAI sued DK Law in New York, alleging non-payment and breach of contract. The case has sparked a legal battle between the two companies over contract terms and performance of the software.
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