Moving early on AI put UAE at front of digital race, expert says
The UAE's position as the top nation across numerous digital areas is down to its early focus on the sector, an expert has said. The UAE’s determination to advance digitisation and artificial intelligence in delivering government services was in evidence this week through the launch of a new agentic AI project . Aiming to achieve what Sheikh Mohammed bin Rashid, Prime Minister and Ruler of Dubai,…
The United Arab Emirates (UAE) has become the leading nation in numerous digital areas, according to Dr Raymond Khoury, an expert and public sector practice lead at Arthur D Little consultancy in Dubai. This position is attributed to the UAE's early focus on digitization and artificial intelligence (AI) in delivering government services.
The country's commitment to advancing digital transformation was evident during the launch of a new agentic AI project, aimed at significantly improving government service delivery and decision-making. Dr Khoury highlighted that the UAE was the first globally in areas such as digital skills, institutional framework for digital government, and AI adoption.
The country ranks second globally for government service satisfaction and is in the top 10 for technology and digital competitiveness. The UAE's early investment in digital transformation has resulted in significant savings and improved service delivery, with 99% of government services now being digitally transformed. This digital head start has allowed the GCC countries to advance national agendas more efficiently than other regions, positioning them as leaders in digital government.
The focus now is on advancing AI within governments and economies to provide better-quality services and make businesses more efficient. The UAE's aim is to provide half of government services through agentic AI within two years, aligning with the Zero Government Bureaucracy Programme announced in 2023.
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