Ingen får signert: – Dette er helt krise

Problem with BankID’s signing service has been resolved as of 15:18, according to Hege Steinsland, StøBankID’s communications chief. The team has been working tirelessly day and night to restore the service and urged everyone to get it back up as soon as possible. Steinsland made the announcement to VG. The signing service for BankID has been down for two days, causing significant disruption to businesses across Norway.

Terje Tinholt, a partner and intermediary at Tinholt Eiendomsmegling, explained the urgency of the situation. He stated that customers have been unable to send bids, receive payments, or transfer funds, leaving them with large sums of money pending resolution. Without the ability to send cash and deliver it to customers’ offices, Tinholt described this as a crisis never experienced before.

Customers and buyers are now scattered across the country, and no one has been sending or registering any transactions. Steinsland informed VG that there has been a slight improvement in the service stability since 12:15, but the service could still experience instability and periods of downtime while they work to stabilize it. If you encounter any issues with signing, Steinsland advised waiting and trying again.

At the moment, Tinholt finds himself in a bidding round worth 100 million, but the system remains completely stalled. The magnitude of the loss is enormous, he emphasized. Steinsland noted that this is the longest disruption they have faced with the signing service. The team is putting all their efforts into resolving it. Torsday evening, the service had a brief stable period before it went down again.

They understand the severe consequences this outage has on businesses and customers attempting to sign documents. Christoffer Mazarino from Eiendomsmegler 1 echoed similar sentiments, stating that they, too, have never experienced such a situation before. They have numerous documents pending and are now unable to send out any bids.

The situation has been like this for nearly two days. Mazarino explained that they won’t be able to finalize any deals on Friday unless the issue is resolved promptly. They have manual solutions, but they take an incredibly long time. They have never encountered anything on this scale, he added. DNB confirmed to VG that their customers are also affected by the problem.