Stranger cancels ticket, woman arrested on train
K Jayasmitha, a woman travelling from Thrissur to Thiruvananthapuram on train 16348, was arrested and removed from the train at midnight after her ticket was mistakenly cancelled by a stranger. The Stranger had received the booking alert on his phone due to a data entry error, and cancelled the ticket without realising it belonged to someone else.
Southern Railway was ordered to pay her Rs 2 lakh in compensation for the unlawful arrest by the Kerala State Human Rights Commission, with the possibility of interest being added if payment is not made within six weeks. The commission also allowed for a departmental inquiry against railway officials responsible for the incident.
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