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What to Tell a Client During a Website Outage — Templates

What to Tell a Client During a Website Outage: Templates A useful outage message tells the client what is affected, what users can still do, what the agency is doing, any safe workaround, and when the…

  • Clearly state affected site and unavailable features
  • Inform about accessible features and safe workarounds
  • Provide timeline for next update and next communication

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