PETROSOL engages dealers to strengthen retail network and improve customer experience

Petrosol Platinum Energy PLC, a prominent Oil Marketing Company (OMC), convened a national engagement session with dealers and business associates in Kumasi. This meeting aimed to fortify partnerships, elevate station-level performance, and enhance customer experience across their retail network. Over 30 dealers gathered with senior leadership to evaluate business performance, operational activities, and developments at PETROSOL service stations.

The session also allowed management to gather direct feedback from dealers regarding successful operations, challenges, and potential initiatives to improve individual station performance and bolster the PETROSOL brand.

Michael Bozumbil, PETROSOL's Chief Executive Officer, conveyed gratitude to the dealers for their steadfast commitment and contributions to the company's growth. He underscored the importance of dealers as integral members of the PETROSOL family and expressed confidence in their continued support. Bozumbil assured dealers that the company would take measures to safeguard their investments and enhance the sustainability of their businesses, particularly in light of the volatile fuel prices.

He announced that PETROSOL was planning major maintenance works and the replacement of fuel dispensing pumps at stations in need. These measures aimed to boost operational efficiency, minimize service delays, and improve the overall quality and speed of service provided to customers.

Bozumbil urged dealers to maintain the highest standards of operational compliance, emphasizing that every interaction with a customer influences the reputation and public perception of the PETROSOL brand. He encouraged dealers to adhere to the company's operational standards and ensure customers consistently received safe, efficient, and professional service.