My stressful night at London’s ultra luxe £1k a night hotel where I found glass in my food
Glass in my food and someone else’s safe code sent to my room: The £1,000 a night Six Senses London wellness hotel that caused a night of anxiety. By Adam Bloodworth Six Senses’ new Bayswater hotel is one of only a handful in the capital that can command north of a grand per night, putting [...]
During my recent visit to London's upscale Six Senses London hotel, I encountered a stressful night that left me anxious. The issue began when I dined at the hotel's Whiteley's Kitchen restaurant and felt a shard of glass in my mouth while eating. Fortunately, I managed to avoid swallowing it. Upon informing a front-of-house employee, they apologized, but the chef did not, and junior service team members were left to handle the situation.
One of them reportedly made a joke about our "crunchy" salad. Builders were present in the kitchen the following morning, potentially causing the incident.
Thankfully, my guest remained unharmed. The next day, the hotel's general manager offered my guest a complimentary stay as a gesture of goodwill. However, two weeks later, I had received no response to my request for a complimentary visit (the offer eventually materialized). My stressful night at the Six Senses London hotel included numerous other issues, such as another guest's safe lock code being sent to me via the hotel's app multiple times.
In-room apps, meant to streamline the experience, often added friction and required account creation, which seemed excessive when a phone next to the bed was readily available.
At the spa, before my massage, I was asked about my daily drinking, smoking, and sleeping habits, creating undue stress before my treatment. In the recovery room, I laughed with another guest about the irony of technology invading wellness spaces. Six Senses London acknowledged the shortcomings in a statement to City AM, expressing regret and emphasizing their commitment to guest safety and wellbeing.
They implemented additional controls and procedures to prevent similar incidents from occurring. Despite these challenges, the hotel boasts notable features, such as the original 1911 wrought iron staircase from the former Whiteley department store, spacious and characterful bedrooms, an inclusive cocktail menu, and an event space dedicated to making herbal remedies.
Written by urgent.news from City AM's reporting — not their text. Machine-written — may contain errors; check the original before relying on it.
