Ketu South Consumers Petition ECG Over ‘Excessive’ Billing
Napoleon Gbeti addressing the press Electricity consumers in the Ketu South Municipality have petitioned the Electricity Company of Ghana (ECG) over what they describe as persistent and excessive billing, Read More... The post Ketu South Consumers Petition ECG Over ‘Excessive’ Billing appeared first on DailyGuide Network .
Residents and businesses in the Ketu South Municipality have filed a petition against the Electricity Company of Ghana (ECG), alleging excessive and persistent billing practices that have caused financial hardship and psychological distress. Speaking at a press conference, Napoleon Gbeti, representing the affected consumers, highlighted problems with the ECG billing system that have persisted for over five years.
These issues include inaccurate bills, excessive estimated consumption, backdated billing, continued billing of disconnected accounts, and other anomalies that have made it difficult for consumers to accurately pay for the electricity they use. Gbeti criticized the practice of billing customers with functioning meters based on estimated or "predictive" consumption instead of actual meter readings, asserting that the purpose of meters is to measure actual electricity consumption.
The petitioners provided examples of customers receiving the same meter readings for months, as well as consumers who had paid their bills being presented with backdated bills dating several years prior. They also detailed instances of accounts for disconnected customers continuing to generate bills and the presence of faulty meters still generating charges.
Additionally, they claimed that replacement meters were not properly recorded in ECG's billing system, allowing consumption to accumulate until customers received large lump-sum bills. The petitioners further alleged that actual meter readings sometimes went unrecorded by the billing system, leading to underbilling followed by large adjustment bills.
They emphasized that consumers should not bear the financial burden of billing errors beyond their control. The petition called for the suspension and replacement of the new billing software, an end to disconnections over disputed bills, monthly meter readings for all customers, cancellation of debts from inaccurate or disputed bills, and improved customer service.
They also demanded urgent action from ECG and the government to restore public confidence in the electricity billing system.
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