FamilyMart to Introduce New Cash Register to Cut Staff Burden
Tokyo, Sept. 3 (Jiji Press)--Major Japanese convenience store operator FamilyMart Co. said Thursday it will introduce in stages from this month a new cash register system that can easily be switched between self-checkout and staffed modes to reduce burden on store workers. This is the first cash register system renewal at the company in about 10 years. The firm aims to complete the introduct...
FamilyMart, Japan's leading convenience store chain, announced plans on September 3 to roll out a new cash register system in phases starting this month. The innovative system allows seamless switching between manned and self-checkout modes, aiming to alleviate the workload on store employees. This marks the first significant update to FamilyMart's cash register technology in nearly a decade.
By fiscal year 2027, the company intends to deploy the new system across its 16,500 outlets nationwide. A notable feature of the new system is its ability to dispense change automatically. Currently, FamilyMart stores utilize two distinct cash register setups: manned and self-checkout. Under the new system, manned checkout will predominantly be utilized during peak hours, while self-checkout will be the norm during off-peak times, such as late at night.
The system also incorporates an employee alert system to ensure smooth operations. Additionally, FamilyMart intends to incorporate an English language function next spring. The company anticipates that the rollout of the new cash register system will reduce the total working hours at its stores by 20% by fiscal year 2030, compared to the fiscal year 2025 levels.
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