BOSAG Targets 100,000 Jobs Through 24-Hour Economy Outsourcing Drive
Stakeholders present at the BOSAG high-level roundtable event in a group photograph The Business Outsourcing Services Association Ghana (BOSAG) has stepped up its push to create 100,000 jobs by Read More... The post BOSAG Targets 100,000 Jobs Through 24-Hour Economy Outsourcing Drive appeared first on DailyGuide Network .
The Business Outsourcing Services Association Ghana (BOSAG) has intensified efforts to generate 100,000 jobs by 2030 through Ghana's outsourcing industry, proposing a specialized services-export program called "SERVE24" within the government's 24-Hour Economy initiative. This proposal was unveiled during the third High-Level Government-Industry Roundtable on Ghana's Outsourcing Sector in Accra, which focused on scaling the outsourcing sector through infrastructure, talent, and market access for 100,000 jobs.
The event, hosted by eServices Africa Ltd (eSAL), brought together government officials, industry leaders, development partners, and investors to discuss the potential of outsourcing as a pathway to export earnings and youth employment without displacing local labor.
Augustus Goosie Tanoh, Presidential Advisor to the 24-Hour Economy Authority, highlighted outsourcing as a sector inherently aligned with the 24-Hour Economy, given its global operational nature and capacity to generate export revenues while retaining jobs within Ghana. Tanoh emphasized the strategic significance of the SERVE24 initiative and confirmed the Authority's support for BOSAG's efforts to integrate services-export focus within the 24-Hour Economy framework.
Specifically, the Authority expressed willingness to collaborate with BOSAG in establishing the Ogua Tech Park at the University of Cape Coast, which will feature a 3,000-seat Business Process Outsourcing (BPO) facility, student accommodations, and training resources.
Kojo Hayford, Founder and CEO of eSAL and BOSAG Board Chair, announced plans to open a new delivery center in Tamale in late 2026 to serve Francophone West Africa and the Sahel. This move aims to extend BOSAG's influence beyond the capital, addressing the challenge of high annual graduate numbers in Ghana, with only a fraction finding employment.
The global outsourcing market is estimated at US$1.5 trillion, yet Africa's share is a mere 2.8 percent, despite its young population. Ghana already houses major outsourcing firms like Teleperformance and Concentrix, alongside local operators such as eSAL, employing over 20,000 individuals. The GIZ, a strategic partner of BOSAG, underscored the importance of talent development and targeted infrastructure investments to maximize opportunities outside Accra.
The roundtable concluded with a consensus among stakeholders on the urgent need to boost the outsourcing ecosystem to stimulate exports and job creation.
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