Randomly locked out of your Samsung account? You’re not alone
One unproven theory suggests this may be related to the use of alias email addresses.
Samsung is reportedly randomly deactivating some accounts due to "security reasons." Many Samsung Galaxy users have been locked out of their accounts over the past 24 hours, encountering a message stating that their account is "deactivated." The issue has been reported on Reddit threads and Samsung's Community forums, with dozens of users affected.
Samsung has not provided a direct explanation for the problem, leaving users frustrated. The impact on using a Galaxy device can be significant, especially for those heavily invested in Samsung's software ecosystem, such as apps like SmartThings, Wallet, and Find. Some users have successfully regained access to their accounts with the help of support, though success appears to be hit-or-miss.
A support representative reportedly mentioned that alias email addresses, which include "+" or "." in the address, may play a role in the issue. However, not everyone affected uses an alias, suggesting it may not be the sole cause. Samsung has not confirmed the issue or provided a fix beyond general troubleshooting advice. The company was contacted for more information, and updates will be provided as they become available.
Written by urgent.news from 9to5Google's reporting — not their text. Machine-written — may contain errors; check the original before relying on it.
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