Pine Labs Appoints Jayaram Karthik as Chief Operations Officer

Fintech firm Pine Labs has introduced Jayaram Karthik as its Chief Operations Officer. In this position, Karthik will oversee operations and merchant experiences in India and internationally, focusing on the development of technology-driven operating models. The company made the announcement as it bolsters its operational capabilities to support its forthcoming growth phase.

Karthik boasts over two and a half decades of experience in the realms of operations, risk, analytics, and technology. He has occupied high-ranking positions at industry giants such as American Express, Citibank, Amazon, Tata, and Razorpay. There, he spearheaded massive operational reforms and emphasized the establishment of robust operating models and the standardization of end-to-end merchant journeys.

Upon Karthik's appointment, B Amrish Rau, Pine Labs' CEO, remarked, "The future of fintech will be shaped not just by the products we build, but by how effectively we bring together technology and operations to deliver high-quality customer experiences. Jayaram's profound expertise in simplifying intricate operational processes for rapidly expanding businesses will aid us in fortifying the groundwork essential for our upcoming global expansion."

Pine Labs emphasized that this appointment underlines its dedication to establishing a globally scalable operating framework that enhances superior user experiences, fortifies trust, and fosters enduring growth across various markets. Commenting on his new role, Jayaram Karthik, Pine Labs' Chief Operations Officer, stated, "Pine Labs has developed a remarkable global business, and I am eager to assist in scaling the operational foundation that will enable the company to grow swiftly, ensure consistent service delivery, and cultivate lasting trust across markets."

Pine Labs operates in South Asia, Southeast Asia, the Middle East, Africa, Australia, and the United States. Its platform links merchants, enterprises, financial institutions, and consumers via a unified suite of payment, issuing, credit, and fintech solutions, catering to businesses engaged in both online and brick-and-mortar commerce.