Get better at work today: 3 things to say when you need to give tough feedback
Etiquette experts Daniel Post Senning and Lizzie Post suggest a 3-step framework for giving hard feedback.
Giving hard feedback can be a crucial skill to improve in the workplace. Ditch the traditional compliment sandwich approach and instead, follow this three-step framework: start by acknowledging a positive aspect of the person's work, then directly address the issue at hand, and finally, offer a clear suggestion for improvement. This direct approach, as recommended by etiquette experts Daniel Post Senning and Lizzie Post, helps the recipient understand exactly how to move forward and see feedback as constructive guidance rather than just criticism.
A 2022 study by the American Psychological Association found that people appreciate honest feedback, despite underestimating others' desire for it. To try this out, set aside a few minutes before leaving work to draft any feedback you've been hesitant to give, then apply this framework to craft your message. People want to improve and value constructive criticism, but they need your guidance on how to do so.
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